The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Payment, Shipping & Returns

Payments

Aileendoll Europe is based in UK which means prices have been set in pounds (GBP). We have added a currency converter in our website (you can select the currency in the top left area) to make the purchase and checkout experience easier. However please have in mind you will be billed in GBP. We thank you for your understanding in this.

ALL OUR PRICES ARE INCLUDING TAX. You will be charged VAT (Value Added Tax). VAT is the tax we are required to charge to all our EU customers. You pay VAT in your country when you purchase things (IVA in Spain, TVA in France, etc.). Since our PlaPico won't have to go through customs this is the only tax you will need to pay. If you are from outside the EU you will NOT be charged VAT and will have to pay your country's tax when packages go through customs.

 

Shipping & Handling

We can ship to any European country (except Russia). If you can not find a shipping option for your country, please, kindly Contact Us. If you are not from Europe (or are from Russia), please visit www.aileendoll.com

If you are trying to order large quantities of PlaPico (more than 10 units), please, kindly Contact Us first so we can give you an exact shipping quote.

Our shipping price includes shipping, handling and packaging.

Your order will have an estimated preparing time of 1 week. You will be given shipping options when introducing your postcode at the shopping cart. Our shipping prices are set and include all costs incurred by handling and packaging by an external fulfilment company. For UK we offer Track&Signed (delivery time 1-3 working days, tracked and includes insurance up to £50: in the event of loss or damage we will refund you your order value only up to £50.). For Europe we offer two shipping options: Tracked&Signed (delivery time 5-7 working days, tracked), Insured (delivery time 5-7, tracked and fully insured).

Due to loss of packages we have decided to discontinue offering un-tracked shipping options.

PlaPico is small and lightweight so it is possible to order large amounts! How about ordering with friends to save on shipping? Plus it is fun to assemble your PlaPicos together!

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.